Shipping policy
I. Global Coverage
We ship to 160+ countries except the following restricted regions:
🇨🇺 Cuba | 🇮🇷 Iran | 🇸🇾 Syria | 🇸🇩 Sudan | 🇾🇪 Yemen | 🇵🇭 Philippines
"Restricted countries are subject to change based on carrier policies."
II. Shipping Costs
1. Free Shipping Threshold
Orders over $79 USD: Free standard shipping
Sale Seasons: Site-wide free shipping promotions (announced via email)
2. Standard Fees
※ $9 (standard shipping) / $19 (express shipping)
Customs Duties:
No extra taxes, duties, or custom fees are charged on international orders. we will covers all import taxes and duties for you.
III. Delivery Timeline
| Stage | Duration |
|---|---|
| Processing | 2-5 business days |
| Standard Shipping | 7-10 business days |
| Express (DHL/FedEx) | 6-8 business days |
Regional Estimates
Americas/Europe: 7-10 days
Asia/Australia: 7-10 days
South America/Africa: 15-20+ days
"Delays may occur due to energy cleansing rituals for sensitive items."
IV. Tracking & Logistics
Real-Time Updates:
※Receive tracking links via email/text
※Use our Track My Order portal
V. Risk Management
1. Lost Packages
※Standard Shipping: Claim after 30 days from shipment date
※Express Shipping: Claim after 21 days
※Solutions: Full refund OR free re-shipment
2. Address Errors
※Grace Period: Contact us within 8 hours of ordering
※Post-Shipment: $9 redirection fee (if possible)
VI. Contact Protocols
Urgent Issues: support@oraelle.com (24h response)
Return Address: "Email for location-specific warehouse instructions"